Information for Patients Town Square Family Dentistry

Welcome to Town Square Family Dentistry

Starting care with a new dental office can feel like an unknown. Patients often aren’t sure what a first visit involves, what the office is like, or whether the practice is the right fit for their family’s long-term needs. This page is meant to answer those questions and give you a clear picture of what to expect at Town Square Family Dentistry in Garden Grove, CA.

Under the guidance of Dr. James Shon, our Garden Grove dental practice provides general, restorative, and cosmetic dental care for patients of all ages. The goal is straightforward: consistent, well-explained dental care delivered by a team that takes the time to understand each patient’s individual oral health needs.

What to Expect at Your First Visit

Your first appointment begins with a review of your dental and medical history, followed by a comprehensive oral exam. Dr. Shon evaluates the health of your teeth and gums, checks your bite and jaw function, and performs an oral cancer screening. Digital X-rays are typically taken to identify anything not visible during a standard exam, such as decay between teeth or changes in bone structure.

Once the exam is complete, Dr. Shon will walk you through his findings and discuss any recommended treatment, including timeline and cost. Patients are encouraged to ask questions at every step. If a cleaning is needed, it is often completed during the same visit.

New patients are welcome to arrive a few minutes early to complete any necessary paperwork, or to submit forms in advance through the practice’s website when available.

Stay proactive with bi-annual teeth cleanings in orange county, ca

Most patients return every six months for a routine cleaning and exam, though some may be advised to visit more frequently depending on their gum health or ongoing treatment. Each visit includes an updated evaluation of your oral health, giving the team an opportunity to catch developing issues early, before they require more extensive treatment.

For patients undergoing restorative or cosmetic treatment, Dr. Shon will outline a treatment plan in advance, including the number of visits required and what each appointment will involve. Same-day appointments are often available for dental emergencies, including toothaches, broken teeth, and lost restorations.

Why Patients Choose Town Square Family Dentistry

There are many good reasons to choose our Garden Grove dentist office as your local dental care home. Our team looks forward to meeting with you and helping you enjoy the many benefits of a healthy, comfortable, vibrant smile.

Comprehensive, Whole-Mouth Approach: Dr. Shon evaluates each patient’s teeth, gums, and bite as part of one connected system rather than addressing issues in isolation. This approach, informed in part by his continuing education through The Dawson Academy, supports more accurate diagnosis of issues that might otherwise be missed — including bite misalignment and TMJ-related symptoms.
Advanced Training and Credentials: In addition to his Doctor of Dental Surgery degree from New York University and General Practice Residency at Lincoln Medical Center, Dr. Shon holds specialized implant training from the California Implant Institute and a fellowship from the International Congress of Oral Implantologists (FICOI).
Care for the Whole Family: We welcome patients from early childhood through adulthood, allowing families to receive care from a single, consistent provider rather than coordinating between multiple offices.
Same-Day Emergency Care: Dental pain does not follow a schedule. The practice reserves time for same-day emergency appointments so patients are not left waiting in discomfort.
Transparent Patient Communication: Every treatment recommendation is explained clearly, including alternatives and associated costs, so patients can make informed decisions about their care.
Accessible Payment Options: Dr. Shon accepts most major dental insurance plans and offers third-party financing for patients who need to spread out the cost of treatment. An in-house membership plan is also available for patients without insurance, covering routine preventive care with no waiting periods or claim forms.
A Comfortable Office Environment: The office is designed with patient comfort in mind, from the waiting area through treatment rooms. The team understands that dental visits can cause anxiety for some patients, and works to keep each appointment as straightforward and low-stress as possible, particularly for younger patients visiting the dentist for the first time.

your comfort is our priority

We know the first visit to any doctor’s office can be intimidating so we want your time with us to be as comfortable as possible. During your first visit, our team will get to know you by asking some questions about your medical and oral health history. Please bring a list of any medications you may be taking and their dosages, including all vitamins and supplements. We love to educate our patients and answer questions, so don’t be shy! We encourage you to ask questions and express your concerns or desires.

Next, we will perform a comprehensive oral exam that may include x-rays, periodontal probing, charting of your existing restorations, and a non-invasive oral cancer screening. If no signs of periodontal disease are present, you will have a routine cleaning. If we notice signs of periodontal disease, we may reschedule the cleaning portion of your visit to allow for more time.

Once your exam is complete, your doctor will review their findings with you and work on a treatment plan that reflects your wants and needs while giving you a functional, healthy smile. We offer many payment options and can prioritize and stagger your treatments to give you a smile you deserve in a timeframe you can afford.

relaxing atmosphere

You may not associate comfort with the dentist, but at Town Square Family Dentistry, now you can. We work hard to ensure our patients feel at home while they’re with us. We have a full suite of patient amenities to keep you relaxed and entertained from our lobby to our treatment rooms:

Beverage station and snacks
Dyson air purifier
Soft pillows
Comfort blankets
Ear plugs
Stress balls

convenient scheduling

We understand that fitting dental care into a busy schedule can be difficult. That’s why we do our best to make your visits to our office as easy and convenient as possible.

Family Block Appointments | You won’t have to make multiple trips to the office—we can treat your whole family in just one visit.
Appointment Reminders | With a hectic schedule it can be hard to keep track of appointments, but don’t worry. We’ll send you a reminder!
Emergencies Seen ASAP | If you have severe tooth pain or another dental emergency, we’ll get you into our office the same day you call.